The agreement between us, in plain English. Section 5 sets out exactly what the 30 day guarantee requires, so nobody has to guess.
Last updated 30 August 2026.
Balanceie Coaching is a health and performance coaching service run by Jamie Wright, a registered nutritionist (ANutr) with an MSc in Human Nutrition. Contact is jamie@balanceie.com or +44 7393 672271. Coaching is delivered online, with limited in-person work at Peak Physique, Pennybridge, Ballymena.
To complete: registered company name, company number and registered office, if trading through a limited company.
Coaching means nutrition and training guidance built around your circumstances, delivered through an app, written plans, check-ins and calls. It is education and support so you can make better decisions about your own health.
It is not medical care. Nothing here diagnoses, treats or cures any condition, and nothing replaces advice from your GP, consultant or pharmacist. If you have a medical condition, are pregnant, are taking prescribed medication including GLP-1 medication, or have a history of disordered eating, speak to a medical professional before starting and keep them involved throughout. We work alongside medical professionals where that is appropriate, but we do not replace them.
If you tell us something that suggests coaching is not the right or safe option for you, we may decline or end the arrangement and refund any unused time.
Registering is an application, not a purchase. We review every one and only take people on where we think we can genuinely help. If we are not the right fit we will say so, and nothing is charged.
Prices are shown on the pricing section of the site and are in pounds sterling. Monthly plans are billed monthly in advance through Stripe from the date you start. Any one-off programme is payable in advance.
There is no contract and no minimum notice. Cancel by emailing jamie@balanceie.com at any time. Cancelling stops the next payment and you keep access until the end of the period already paid for. We do not part-refund an unused portion of a month outside the guarantee below.
If a payment fails we will let you know and access may pause until it is resolved.
We say on this site that if you follow the plan for 30 days and are not seeing progress, you get your money back. That is a real promise and here is exactly what it means, so nobody has to guess.
To qualify for a refund you need to have done all four of these during your first 30 days:
The reason for these conditions is straightforward. We can stand behind the plan, but only if the plan actually gets run. If you have done all four and you are genuinely not seeing progress, email jamie@balanceie.com within 14 days of your 30th day and we will refund your first month in full.
"Progress" means more than the number on the scale. Body composition, measurements, strength, energy, sleep and blood markers all count, which is why we track them. We will look at everything we have recorded together.
This guarantee applies once, to your first 30 days, and is in addition to your legal rights, which are set out next.
Because you sign up online, you normally have 14 days from the day you sign up to change your mind and get a full refund, whatever the reason. This is separate from and additional to the guarantee above.
One important exception: if you ask us to start straight away and we deliver your plan inside that 14 day window, you can still cancel, but we may keep a proportionate amount for the work already delivered. Registering and asking to be onboarded within one working day counts as asking us to start straight away.
Give us accurate information about your health, medication and history, and tell us when it changes. Coaching decisions get made on what you tell us. Follow the guidance sensibly, stop and seek medical advice if something feels wrong, and treat your coach the way you would want to be treated.
The plans, programmes, written guidance and app content are ours and are licensed to you for your own personal use while you are a client. Please do not share, resell or publish them. You keep your own data, and you can have a copy of it at any time.
The results shown on this site are real clients with their permission. They are examples, not a prediction. What happens for you depends on your starting point, your circumstances and what you do, and we cannot and do not guarantee a specific outcome or rate of loss.
We take responsibility for providing the service with reasonable care and skill. We are not liable for loss caused by information you did not give us or gave us inaccurately, by not following the guidance, or by anything outside our reasonable control. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
We may update these terms. If a change materially affects an existing client we will tell you by email before it applies to you. The version on this page is always the current one.
These terms are governed by the law of Northern Ireland, and its courts have jurisdiction.
If something has gone wrong, email jamie@balanceie.com and we will reply within five working days. We would always rather hear it from you than not.